Active or suspected gas emergency
Call the National Gas Emergency Service on 0800 111 999 immediately. Nebula is not the National Gas Emergency Service and this website is not an emergency-reporting channel.
Gas emergency
What to do if you smell gas
If you smell gas or suspect a gas leak, call the National Gas Emergency Service immediately on 0800 111 999.
Do not wait for Nebula to respond.
Call 0800 111 999 nowAct immediately
Reduce ignition risk and follow the emergency service's instructions
- Do not operate electrical switches.
- Do not light flames or smoke.
- Avoid anything that may create a spark.
- Open doors and windows where safe.
- Turn off the gas at the emergency control valve only if it is safe and accessible.
- Leave the property or affected area when necessary and follow the emergency service's instructions.
- Do not enter a cellar or basement where gas may be present.
Emergency first, remedial work later
Who handles each stage?
Later appliance or installation work
After the emergency service has made the situation safe, separate remedial work may need an appropriately qualified Gas Safe registered engineer. Do not contact Nebula instead of making the emergency call.
Official sources