Urgent plumbing help
Emergency Plumbing Help
For urgent plumbing or heating issues, call Claudia, send a WhatsApp message or request a visit with the key details.
- Burst pipes and major leaks
- Urgent heating and hot-water problems
- Safe first steps explained
Urgent issues
When to contact Nebula quickly
If water is escaping, heating has failed or a plumbing fault is causing damage, get in touch and explain what is happening.
Burst pipe or major leak
Turn off the water at the stopcock if you can do so safely, then call or WhatsApp Claudia.
Water near electrics
Keep away from affected electrics and seek urgent help. Do not touch switches or sockets if they may be wet.
Urgent heating problem
Explain whether heating, hot water or both are affected and include any boiler fault code if visible.
Safe first actions
What to do before contacting Claudia
For a major water leak, turn off the water at the stopcock if you know where it is and it is safe to reach.
For suspected gas problems, do not try to repair anything. If you smell gas, leave the property and call the National Gas Emergency Service on 0800 111 999.
- Move belongings away from escaping water where safe
- Take a clear photo or short video if it is safe
- Share your postcode and whether water is still escaping
- Call now if the problem is causing active damage
Call now for
Emergency plumbing symptoms
These are the kinds of issues where a quick enquiry is sensible.
Burst pipe
Major leak
Water through a ceiling
Leaking radiator valve
Toilet leak causing damage
Sudden loss of heating or hot water
Questions
Frequently asked questions
If water is escaping and the stopcock is safe to reach, turn it off before calling or messaging.
Yes. A short WhatsApp video can help Claudia understand where the water is coming from.
No. Gas work should only be handled by a qualified Gas Safe registered engineer. If you smell gas, call 0800 111 999.
No. Call, WhatsApp or request a visit and Claudia will discuss the next step with you.
Urgent issue?
Call now or WhatsApp Claudia
Tell Claudia what is happening, where the problem is and whether water is still escaping.